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Cancellation / nonrenewal issues
Improper nonrenewal procedures
One of my companies sends out nonpayment cancellation notices before the premium is due, as part of its billings. This is very confusing to our customers, and we end up having to explain the situation. Is this procedure allowed?
Cancellation of auditable policies
Can an auditable policy be canceled for nonpayment of the audit premium due on a prior year’s policy?
Nonpayment—bad check, renewal
We have an auto insurance customer who paid his renewal premium with a check that bounced. When the company finally figured out the check had bounced, they issued a cancellation notice. However, before the cancellation took effect the client had an accident. Now, the company is saying that coverage was in force for the accident, even though the client says he does not plan to pay the earned premium on the policy. Is this correct?
Nonrenewal and cancellation notices
What information must accompany nonrenewal and cancellation notices if the reason for the company action is losses?
Cancellation of a premium-financed policy in Connecticut
A premium-financed policy was canceled and the insurer imposed a short-rate penalty. We thought the insurer could not do that, if canceled by someone other than the insured. What’s the rule?
Permanent storm shutters
Is there a law prohibiting homeowners insurers from refusing to issue or renew a policy solely due to lack of permanent storm shutters?
Which agent should sign the ACORD 35
When a client decides to change from one policy to another—firing the old agent and hiring a new agent—which agent should complete the ACORD 35 form and request cancellation of the old policy?
Nonpayment cancellation gap prevention
How does the effective time for nonpayment cancellation affect a policyholder who intends to make the payment on the cancellation date?
Conditional renewal—increase in deductible
My insured’s policy was recently renewed, but with a new exclusion, an increase in the deductible and lowered coverage. Can the company do this? Don’t they have to give us advance notice?
Cancellation at policyholder’s request—effective date
Is a company required to cancel flat when the policyholder presents evidence that another policy was obtained for the same risk, and became effective on the date the policyholder wants to cancel?
Special conditional renewal notice—premium increases
What is the premium increase that triggers a special conditional renewal notice, or any special obligations of the agent?
Back dating a policy
After two years of a policy being in force, can an insured request to back date cancellation two years. The insured has stated he has a duplicate policy.
Advancing premium
I did a friend a favor by advancing the annual renewal premium on his homeowners policy. It’s been two months. He hasn’t repaid me and isn’t returning my phone calls. Can I request cancellation and get the unearned premium back?
Special conditional renewal notice—premium increases
What is the premium increase that triggers a special conditional renewal notice or any special obligations of the agent?
Cancellation due to catastrophe loss
Can an insurance carrier cancel a homeowners policy due to a catastrophe loss?
Refusal to write based on applicant’s age
In Connecticut, an insurer which writes a homeowners or personal auto policy is refusing to write a personal umbrella policy on the basis of the applicant’s age. We thought this was discrimination and not allowed?