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Below is a listing of the documents that are available. Simply click on the document title to select that documents. The index is updated on a regular basis.
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Employee training
Four easy ways to boost productivity
Changes that could lead your agency to a more streamlined, productive and successful year. 2 pages
Understanding and effectively utilizing progressive discipline
Provides tips to help employers deal with employee discipline, attempt to address and correct performance and conduct concerns. 3 pages
Transitioning to a specialty agency model—training that gets results
Discusses the need to train existing employees on the importance of becoming more specialized in their product offerings. 5 pages
Training employees, supervisors and managers
Discusses the legal implications created by the employer-employee relationship when dealing with the screening, interviewing and hiring process; workplace harassment; and requests for leaves of absence and accommodations. 4 pages