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Below is a listing of the documents that are available. Simply click on the document title to select that documents. The index is updated on a regular basis.
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Errors and omissions
‘Going out the door’ revisited—using another agency’s property can cost millions
Address concerns when an employee or principal of an agency becomes a competitor. 3 pages
20 practical tips to avoid E&O claims
E&O tips you can implement within your agency to help you avoid an E&O claim. 5 pages
Agency claims handling: a crossroads for E&O liability
PIA’s E&O counsel outlines the importance of an effective claims handling procedure and offers a few suggestions to avoid a potential claim. 2 pages
Agency producers: your total commitment is critical
A discussion of how a producer’s commitment to an agency can play an integral role in the agency’s success. 2 pages
Agents and brokers errors and omissions
An informative piece put out by The National Underwriter Co. discussing professional liability insurance for agents and brokers. 9 pages
An agent’s quandary: how to leave cancellations alone
Secondary courteous cancellation notices or calls are common practices, but what happens when an agency wants to eliminate the extra workload? PIA’s E&O expert outlines the ramifications. 2 pages
Are you holding your customers accountable?
A discussion of the importance of keeping well-documented records of dealings with your clients to avoid E&O situations. 2 pages
Certificates of insurance: a constant source of E&O claims
A discussion of a common and recurring source of E&O dealing with agents’ and brokers’ issuance of certificates of insurance. 3 pages
Common causes for E&O claims: policies and claims
Offers a discussion on some of the most common E&O claims and how to avoid them. 1 page
Communicating with your clients via social media
This article discusses how to use social media to effectively protect yourself from errors-and-omissions issues. 2 pages
Computer-generated records and their use in the defense of E&O claims
A discussion on how the various rules of evidence are applied to E&O claims when the evidence is electronically generated. 3 pages
Dangers of signing your client’s name
A discussion of things that can go wrong if you sign your client’s name on an insurance document for them. 1 page
Defining an E&O ‘claim’
A discussion defining when an E&O claim is considered reportable and includes a few helpful E&O claims-handling tips. 2 pages
Did the carrier provide all the coverages you requested?
This resource kit discusses the importance of comparing carrier proposals and the application to avoid an E&O claim. 1 page
Don’t let your agency get sunk by a watercraft E&O claim
This resource kit discusses how to properly cover watercraft to avoid the chances of an E&O claim. 2 pages
E&O claims and the NFIP
This resource kit discusses flood claims with policies issued under the NFIP and examples of E&O lawsuits involving flood policies. 3 pages
Errors-and-omissions risks: buying a book of business from a retiring owner
The resource kit lists a few basic account types found in most books of business where E&O concerns should be anticipated. 2 pages
Fact or fiction? E&O claim reporting period
This resource kit offers a discussion on claim-reporting periods and the importance of adequate tail coverage to cover claims reported later on down the road. 1 page
Have you ever audited your agency?
Using two distinct approaches, these internal auditing procedure tips will help agencies identify their specific areas of E&O concern. 2 pages
How involved is HR in your E&O culture?
This resource kit talks about the important impact human resources can have when it comes to agency E&O. 1 page
How management shapes an agency’s E&O culture
Critical reminders for management that play a significant role in minimizing the potential for E&O claims. 2 pages
How to increase your profits and reduce your E&O exposure
Offers four simple steps that will not only decrease E&O exposures but help to increase agency profits. 2 pages
I just got sued: do I have to worry?
This resource kit discusses different considerations when being faced with an E&O claim. 2 pages
Is your agency as ‘E&O-proof’ as you think?
This document talks about reviewing different areas of your agency where you may be able to increase your agency’s E&O loss-prevention strategies. 2 pages
Is your agency’s website an E&O target?
A discussion about how false promises on your website can lead to an E&O claim down the road. 2 pages
Maintaining and storing electronic records and data and E&O litigation
This resource kit discusses the dilemmas faced by agencies in determining how and when to maintain electronic data in a manner useful for the business operations of the agency. 3 pages
Notify insureds of cancellations: a Catch-22?
Recent cases and strategies surrounding issues with cancellations and conflicts that arise for agents and brokers. 4 pages
Proposals: a great E&O prevention tool
A discussion about insurance proposals and key elements to be included that could be critical to your agency’s defense in the event of an E&O claim. 2 pages
Recent decisions regarding agent/broker E&O
A resource kit offering a review of recent court decisions addressing insurance agent and broker E&O liability. 3 pages
Reduce your chances of an E&O claim
Being a producer or account executive requires tremendous knowledge and attention to detail. This resource kit offers helpful strategies for ways to reduce your chances of an E&O claim. 2 pages
The 24/7 agency—E&O security in an age of constant communication
Concerns and recommendations that agencies face when trying to meet the increased demands of customers. 7 pages
The duty to advise: anything new?
A discussion of an insurance producer’s duty to advise in a special relationship. 2 pages
The duty to advise—the trend toward a heightened duty imposed on agents and brokers
A discussion, using case law, regarding the extent of obligation owed to an insured by agents and brokers when advising on insurance coverages. 3 pages
The hard market: its impact upon insurance agents’ and brokers’ E&O liability
This outlines the risk and the suggested liability prevention when it comes to dealing with clients during a hard insurance market. 2 pages
The insurance producer’s obligation to advise a client—the existence of a ‘special relationship’
This resource document talks about producers’ obligations to advise clients about coverage and legal liabilities which could arise from that advice. 4 pages
The mirror test—a significant E&O hotspot
Discusses the importance of mirroring coverage when moving a policy to a different carrier and discussing the differences with your policyholders. 2 pages
The signed commercial insurance application
Overviews the importance of insureds, or their representatives, signing commercial applications, so producers avoid becoming enmeshed in claims disputes. 2 pages
Top 10 ways to get hit with an E&O claim
The top 10 ways an agency is sure to get hit with an E&O claim. 2 pages
Weathering the storm: a brief guide to post-Sandy litigation
Discusses various scenarios that lead up to litigation and some strategies to assist agents to be in a better position to defend any claims that may arise against the agency. 3 pages
What is your memory worth in the courtroom?
This resource kit emphasizes key elements for good agency documentation and why it is important for agencies. 1 page
When is an E&O claim an E&O claim?
This resource kit assists agents and brokers in determining when the threat of an E&O claim actually becomes a reportable claim and the importance of reporting the claim on time. 3 pages
Which position would you rather take?
A review of an E&O situation in which some positive initiatives are pointed out along with things that can be done differently. 2 pages