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Below is a listing of the documents that are available. Simply click on the document title to select that documents. The index is updated on a regular basis.
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Errors and omissions
The 24/7 agency—E&O security in an age of constant communication
Concerns and recommendations that agencies face when trying to meet the increased demands of customers. 7 pages
How to increase your profits and reduce your E&O exposure
Offers four simple steps that will not only decrease E&O exposures but help to increase agency profits. 2 pages
Agents and brokers errors and omissions
An informative piece put out by The National Underwriter Co. discussing professional liability insurance for agents and brokers. 9 pages
The mirror test—a significant E&O hotspot
Discusses the importance of mirroring coverage when moving a policy to a different carrier and discussing the differences with your policyholders. 2 pages
Reduce your chances of an E&O claim
Being a producer or account executive requires tremendous knowledge and attention to detail. This resource kit offers helpful strategies for ways to reduce your chances of an E&O claim. 2 pages
Is your agency as ‘E&O-proof’ as you think?
This document talks about reviewing different areas of your agency where you may be able to increase your agency’s E&O loss-prevention strategies. 2 pages
Agency producers: we need your total E&O commitment
A discussion of how a producer’s commitment to an agency can play an integral role in the agency’s success. 2 pages
How management shapes an agency’s E&O culture
Critical reminders for management that play a significant role in minimizing the potential for E&O claims. 2 pages
Which position would you rather take?
A review of an E&O situation in which some positive initiatives are pointed out along with things that can be done differently. 2 pages
Did the carrier provide all the coverages you requested?
This resource kit discusses the importance of comparing carrier proposals and the application to avoid an E&O claim. 1 page
Are you holding your customers accountable?
A discussion of the importance of keeping well-documented records of dealings with your clients to avoid E&O situations. 2 pages
Dangers of signing your client’s name
A discussion of things that can go wrong if you sign your client’s name on an insurance document. 1 page
Importance of buying extended report period for E&O claims
This resource kit offers a discussion on claim-reporting periods and the importance of adequate tail coverage to cover claims reported later on down the road. 1 page
Communicating with your clients via social media
This article discusses how to use social media to effectively protect yourself from errors-and-omissions issues. 2 pages
Be aware of the E&O implications of statements on your agency website
A discussion about how false promises on your website can lead to E&O claims down the road. 2 pages
Failure to notify of coverage cancellation, replacing cancelled coverage, and reporting of claims
Offers a discussion on some of the most common E&O claims and how to avoid them. 1 page
The good, bad, and in-between of documentation
A discussion about the importance of educating staff on the documentation expectations of the agency to avoid an errors and omissions claim. 2 pages
Declined coverage form: A vital marketing, E&O tool
Using this one tool can help you provide your clients with the relevant coverage options available, which can increase their financial security and your agency’s sales, while protecting your agency from E&O claims for failing to offer the correct coverage or limits. 2 pages
Agency sales producers: Your total E&O commitment
A review of the key points to remember when dealing with clients to avoid the potential for E&O claims. 2 pages
Failure to give proper advice: commercial lines
Offers some real-life commercial-lines insurance claims, and advice on what you could do to avoid similar E&O claims in your agency. 2 pages
The E&O implications of AI
This resource kit gives examples of AI-related lawsuits showing what kind of impact the use of AI could have in the insurance industry. 2 pages
Best practices when navigating a hard market
The hard market affects virtually every agency. Preparing your agency for all the issues it may face will help determine to what degree your agency could be affected. 2 pages
Choosing the right limit for your agency E&O coverage
A discussion about the limits of liability your agency may choose for its E&O coverage and the importance of reviewing that coverage annually. 2 pages