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  1. Planning for the interruption of business operations due to a catastrophe | QuickSource

    A question-and-answer piece discussing business interruption insurance and how it applies during a catastrophe. 2 pages

  2. Working the phones—seven tips to make your call center more customer friendly | QuickSource

    Covers seven tips that will increase the effectiveness of your agency call center to provide the utmost in customer service....

  3. Sample customer letter upon downgrading of insurer | QuickSource

    Sample verbiage agents may personalize to notify clients that a carrier’s A.M. Best rating has been lowered. 1 page

  4. Technology use in your agency | QuickSource

    Addresses the use of agency technology by customer service representatives. 2 pages

  5. New Hampshire fiduciary requirements | QuickSource

    Provides a copy of New Hampshire Insurance Law Part 1303 outlining fiduciary obligations of agents and brokers. 4 pages

  6. New Hampshire: the use of after-market parts | QuickSource

    Provides information outlining auto insurance writers’ obligations by law regarding after-market parts, coercion, steering, and claims settlement. 4 pages

  7. Insureds going through divorce—avoiding collateral damage | QuickSource

    Discusses contractual obligations and provides prudent procedures that will assist agents dealing with policy issues that arise when insureds become...

  8. Unfair claim settlement practices | QuickSource

    Discusses what is considered to be unfair claims settlement practices by insurers according to Insurance Law. 1 page

  9. Sample market withdrawal letter | QuickSource

    A sample letter agents can send to their clients about an upcoming company withdrawal, explaining what clients can expect. 1...

  10. Sample market withdrawal letter | QuickSource

    A sample letter agents can send to their clients about an upcoming company withdrawal, which explains to the clients what...