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  1. New Jersey Bulletin No. 04-21 re: temporary I.D. cards | QuickSource

    This bulletin was issued to address the problems that arise when insureds try to produce proof of automobile insurance coverage...

  2. New Jersey Identity Theft Prevention Act | QuickSource

    A comprehensive summary of The New Jersey Identity Theft Prevention Act including security breaches and freezes, document destruction, and use...

  3. Vermont ride hailing: Income Lyft or Uber dangerous? | QuickSource

    A comprehensive question-and-answer piece that addresses the common questions about ride-hailing exposures. 1 page

  4. Transitioning to a specialty agency model—training that gets results | QuickSource

    Discusses the need to train existing employees on the importance of becoming more specialized in their product offerings. 5 pages

  5. Connecticut security freeze and security breach law | QuickSource

    A comprehensive summary of Public Act 05-148 detailing the law as well as its affect on insurance professionals. 2 pages

  6. The Pinto decision—duty imposed on producers | QuickSource

    An in-depth look at the Pinto decision and how it affects New Jersey producers and their obligations to their business...

  7. Connecticut’s Insurance Data Security Law in a Nutshell | QuickSource

    A question-and-answer outline of the requirements of Connecticut’s cyber security regulation. 1 page

  8. Handling the irate caller | QuickSource

    Provides some basic strategies to use when speaking with unhappy, irate customers. 2 pages

  9. Cash, swag, and recognition—What motivates your CSRs? | QuickSource

    Ideas to help successfully motivate CSRs and improve the climate of their working environment. 3 pages

  10. Training employees, supervisors, and managers | QuickSource

    Discusses the legal implications created by the employer-employee relationship when dealing with the screening, interviewing, and hiring process; workplace harassment;...